Stakeholders Engagement

VSO follows the 5 key principles of stakeholder engagement (dependency, responsibility, concern, influence, and diverse perspectives) to identify its key stakeholders and to collect and review issues of concern to them. These stakeholders include 5 major groups: government and regulatory authorities, shareholders and investors, employees, customers, and suppliers.

To ensure the implementation of material issues and the achievement of related targets, VSO conducts discussions on economic, social, and environmental topics on an ad hoc basis, reviews each department’s progress toward its goals, formulates future directions, and compiles relevant results and data.

The most recent report to the Board of Directors was presented on January 16, 2025.

Stakeholder Contact Information
Stakeholder Contact Information
Customers Contact: Sales/ Jacky
Email: jacky@vso-corp.com
Employees Contact: Michelle
Grievance Email: hq.relationship@vso-corp.com
Suppliers Contact: Maggie
Ethics Reporting Email: hq.relationship@vso-corp.com
Shareholders / Investors Contact: Annie
Email: ir@vso-corp.com
Government Contact: Ching Yu
Email: ching_yu@vso-corp.com
Stakeholders Importance to VSO Communication Channel Communication Frequency Related Issues 2024 Achievements of communication
Government / Regulatory / Media We strictly adhere to government laws and regulations. Cooperate with national policies to plan our corporate sustainability strategies with foresight. Print media and electronic media interviews Irregular
  • Corporate Governance and Operations
  • Corporate Image
  • Integrity and Legal Compliance
  • Risk Management
  • Communication with Regulatory Authorities
  • Innovative Development and Applications
  • Labor Relations and Friendly Workplace
  • Occupational Safety and Health
  • 1. Monthly revenue announcements were published on the Market Observation Post System.
  • 2. In accordance with the FSC’s “Sustainable Development Action Plan for Listed Companies (2023)”, the Company voluntarily prepared its 2023 Sustainability Report and submitted it to the Market Observation Post System on June 19, 2024.
  • 3. Regular reviews of the latest regulations were conducted to ensure compliance with applicable laws and regulations.
  • 4. Conducted 2 electronic media interviews with the Taiwan headquarters and China subsidiaries; achieved 76 print media coverages.
  • 5. Participated in 6 briefing sessions organized by the Taipei Exchange (TPEx).
Holding operational performance presentations, media interviews, and issuing press releases. Irregular
Dedicated personnel responsible for media liaison. Regularly established.
Revenue information disclosure. Every month
Regular updates on the company website and the Market Observation Post System. Monthly, Quarterly, Annually
Participation in relevant activities or consultation meetings with government agencies. Irregular
Shareholders / Investors Capital investment is the trust and support of shareholders/investors for VSO, enabling us to continue innovating and progressing in business sustainability operations. Investor service hotline and email contact Regularly established.
  • Corporate Governance and Operations
  • Integrity and Legal Compliance
  • Risk Management and Crisis Management
  • Sustainable Supply Chain Management
  • Greenhouse Gas Inventory and Energy Management
  • Information Security
  • 1. Responded to investors regarding the company’s operations and future development through regular and ad hoc meetings.
  • 2. The company’s annual report, financial statements, and monthly revenue information were promptly disclosed on the investor relations section of the company website.
  • 3. Obtained SGS third-party verification for the Group’s 2023 greenhouse gas inventory in April 2024.
  • 4. Held the annual general meeting of shareholders.
  • 5. Held one pre-listing earnings conference.
phone and email on the company website Regularly established.
Company website publishes various company news Irregularly
Market Observation Post System Updated regularly as required
Annual General Meeting/Extraordinary General Meeting Annually/as needed
Investor Conference Irregularly
Employees Employees are the most important assets and the top stakeholders of VSO.
We are committed to creating a people-centric work environment that respects and values our employees.		 Employee Welfare Committee / Overseas Labor Union Regularly established.
  • Labor Relations and Friendly Workplace
  • Human Rights
  • Talent Attraction and Retention
  • Information Security and Personal Data Protection
  • Corporate Governance and Operations
  • Talent Development and Training
  • Occupational Safety and Employee Welfare
  • Employee Assessment Mechanism
  • Labor Relations
  • Occupational Health and Safety
  • Talent Development
  • 1. Conducted 51 training sessions at the Taiwan headquarters and 36 on-the-job training sessions at overseas sites.
  • 2. Achieved 85% participation in safety and first aid training at overseas sites; conducted fire drills, emergency training, and recorded zero major occupational accidents.
  • 3. Held 5 labor union meetings across overseas sites (China and Vietnam).
  • 4. Conducted 4 labor-management meetings in Taiwan and 5 union meetings at overseas sites.
  • 5. Maintained an employee grievance mailbox with zero reported cases in 2024.
  • 6. Organized employee activities and well-being programs in Taiwan and overseas sites, including safety competitions and cultural events.
  • 7. Conducted semi-annual performance evaluations and participated in salary benchmarking.
  • 8. Provided compliance training (information security, personal data protection, and anti-harassment), with 5 online courses and an average satisfaction score of 4.76/5.
  • 9. Achieved an 81% new employee retention rate; conducted an employee satisfaction survey with a score of 82.8.
  • 10. Established a Facebook fan page and published 31 posts on recruitment and company activities.
  • 11. Organized two batches of overseas employee trips in August.
  • 12. Installed high-efficiency air conditioning equipment at the Suzhou site to prevent heat-related risks.
  • 13. Offered weekly Mandarin training for employees in Vietnam, with 11 participants.
  • 14. Recruited 9 employees with disabilities and enhanced related benefits.
  • 15. Provided internship opportunities for university and vocational students (22 positions in total).
  • 16. Participated in multiple skills competitions, achieving second-place team awards and individual recognitions.
  • 17. Provided employee welfare programs, including meals, birthday events, holiday gifts, and company-sponsored trips.
  • 18. Conducted promotion evaluations, implemented salary adjustments, and provided housing funds for all employees.
  • 19. Established a knowledge database to support employee learning.
Labor-Management Meetings Quarterly
Business Unit Communication Meetings Monthly
Hotline and Employee Grievance Mailbox Regularly established.
Communication Meetings and Internal Emails Regularly established.
Employee Intranet and Social Media Sites Regularly established.
Customers Customer satisfaction with our products and services is the key to our sustainable operation. Customer Satisfaction Investigation Annually
  • Sustainable Supply Chain Management
  • Green Design and Product Sustainability Responsibility
  • Customer Relationship Management
  • Product Quality and Safety
  • Information Security and Personal Data Protection
  • 1. Regularly updated the company website and ESG section to communicate sustainability performance to stakeholders.
  • 2. Established a LinkedIn company page and maintained active engagement through frequent posts to enhance two-way communication with stakeholders.
  • 3. Arranged mutual visits between senior management teams to strengthen partnerships and create win–win collaboration opportunities.
  • 4. Conducted customer satisfaction surveys for Taipei operations in H1 (59 responses, average score: 85) and H2 (55 responses, average score: 89).
  • 5. The Ji’an site conducted customer satisfaction surveys in June (20 responses, average score: 94) and December (6 responses, average score: 93).
  • 6. The Ji’an site participated in 9 training sessions on carbon inventory, carbon footprint, and RE100 initiatives.
Business Review Meetings Monthly
Meetings on Specific Topics Irregularly
Sales Department/ Mr. Chien
jacky@vso-corp.com
On-site Visits Irregularly
Supplier Audits Conducted by Customers on Our Company Irregularly
Suppliers Suppliers are one of VSO’s operational partners. We value long-term partnerships, prioritize transparent communication, collaborate closely, trust each other, and work together to achieve sustainable mutual growth. Supplier Evaluation Audit Irregularly
  • Information Security
  • Green Design and Product Sustainability Responsibility
  • Sustainable Supply Chain Management
  • Product Quality and Safety
  • Raw Material Management
  • Integrity and Legal Compliance
  • 1. Conducted carbon emissions surveys with 358 suppliers, receiving responses from 183 suppliers.
  • 2. Completed one round of carbon inventory guidance for 18 suppliers.
  • 3. Planned supplier evaluations and audits for 37 qualified suppliers and completed 36, achieving a completion rate of 97.3%.
Project meetings Irregularly
Supplier ESG Advocacy and Assessment Evaluation Annually
Integrity and Ethics Reporting Email
hq.relationship@vso-corp.com 		Regularly established